LED neon signs have become a popular choice for those looking to add a pop of color and energy to their space. These signs use energy-efficient LED lights to create bright and vibrant displays that are sure to catch the eye. Custom LED neon signs can be made in a variety of shapes, sizes, and colors to match the customer’s desired aesthetic, making them a versatile option for any room or event. Custom LED neon signs are a great investment for any space. As they are:

Energy-Efficient: LED neon signs are much more energy-efficient using significantly less energy to produce light. This not only makes them a cost-effective option for customers but also helps reduce their carbon footprint, making them an environmentally-friendly choice.

Durability: LED neon light signs are built to last and are more durable as they are less likely to break or require maintenance, making them a smart investment for any room or event.

Customization: One of the distinctive key point of custom LED neon signs is their ability to be customized to fit the specific needs and style of the customer. From custom shapes, and sizes to personalized messages, all available in multiple colors, the options are endless. This allows customers to create a unique piece that is sure to make their space stand out.

Versatility: LED neon signs can be used in a variety of settings, including homes, businesses, and special events. They can be placed on walls, or windows, or used as freestanding displays, making them a versatile option for any space.

Safe: LED neon signs are much safer than traditional neon signs, as they do not contain toxic gases and are less likely to cause fires. This makes them a safer choice for homes and businesses alike.

Bright and Vibrant: LED neon signs offer bright and vibrant colors that can add a pop of energy to any room or business, making them an eye-catching and unique option for decor.

Thus, custom LED neon signs are a great choice and can be used for home decor, business promotion, or special events, custom LED neon signs are a unique and attractive way to add a touch of style and energy to any setting.

Warranty

• Indoor signs come with a warranty of 24 Months.
• Outdoor signs come with a warranty of 12 Months.
• Electrical components (Power supply/Adapter and Dimmer) come with a warranty of 12 Months when used appropriately.
  Handmadeneon does not provide any warranty on the products (Power Adapter/Dimmer) ordered via amazon or any other website, nor for an unsuccessful installation of the neon sign. We take no responsibility for the signs, in case the segments are assembled in an unsound and flawed manner.

Warranty coverage for Hard Wired & Installed Signs

Handmadeneon bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We (Handmadeneon) take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.

Replacement

Handmadeneon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Handmadeneon.

To start a replacement, return, or refund request contact us at [email protected]

Faulty Products

Please attach a short video of your sign as well as photos. Please note that we may require both a video and photo(s) for quality and precise analysis. If you are not able to provide both a video and photo(s) of the complication then our ability to retrieve your issue will be bounded. Once we have received all of the required information we will be in touch to try to resolve the issue. We may provide you with a set of instructions to follow and try to remotely fix the issue based on the given case. If we fail to come to the right conclusion, we’ll issue a replacement at no cost.

In any exceptional case, where any resolution proves to be ineffectual or we are unable to process a replacement, we’ll issue a refund which is at the sole discretion of Handmadeneon. The refund value will always be less than or equal to the sold price of the product excluding shipping charges.

Note:

Please do not dispose of or throw away any items you’re writing about, we may schedule to collect the product for a better and more in-depth understanding of the issue.
Please note: Kindly do not throw away the working components in case of a faulty product, we will only provide a replacement for the faulty part.

About Neon signs:
Due to the custom-made nature of the products, they can be subject to slight variations in shape, color, font, or size. Please note, the size may vary by 1- 3 Inches for orders via the design tool. The exact design/Font may or may not be replicated since the mockup shown is a computer-generated image whereas the sign is hand-crafted. Hard glue is used for fixing LEDs, thus some glue marks are normal.
Marginal discolorations: Some differences in color might occur as a result of the computer screen or printer calibration, and/or direct exposure to sunlight/UV Rays for a longer duration of time.
Please note that the operation of the signs is not completely silent. There might be some noise or sound emitting from LED, Dimmer circuits, Adapters, or power supply as they operate at certain frequencies and may have an additional ventilation fan for safety.

The Buyer acknowledges that these variations and discolorations are not a fault of the Products and accepts the potential of such occurrence.

You agree that the determination of whether a product’s failure or breakage is due to a manufacturing defect is within the sole discretion of Handmadeneon. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by Handmadeneon as to the cause of the failure or breakage.

Damaged during Transit

We recommend opening your parcel upon delivery and request you take an unboxing video for future claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to [email protected] with all of the following:

• A clear photo of the damage to the sign,
• An unboxing video
• Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
• and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller’s obligations.

In case the sign is declared to be faulty, lost, or damaged during shipping, Handmadeneon offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.

Order Cancellations:

Since we sell made-to-order products, we cannot cancel orders once the production process is initiated (This includes the predesigned Products in the Website shop section). However, a customer can cancel the product/sign purchased within 4 Hours only from the time of purchase. Beyond 4 Hours the order is deemed final and cannot be canceled. You will be required to send an email with the subject line “Cancel Order ” to [email protected] within 4 Hours of ordering in order to be eligible for cancellation and refund.

Kindly note,

We do not cancel custom orders with pre-approved designs, you can modify the design as per your requirements as many times as you wish before the initiation of the production process.
After the refund is processed it may take up to 8 – 10 business days to reflect in your account.

Returns/Replacement/Refunds:

Handmadeneon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We only offer replacements for faulty products and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products.

To start a replacement or refund request contact us at [email protected]

Damages and issues

Please inspect your order upon reception if the item is defective, or damaged or if you have received the wrong item, contact us immediately. We require you to always record video and click pictures while unboxing the received product as proof for speedy and undisputed claims. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. This is required to claim insurance from the shipping company.

We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the ‘Warranty Section’ and ‘Shipping policy’ for more details.

Orders are generally produced & shipped out within 2-5 days (Monday – Saturday). We ship via premium shipping service providers & it takes about 3-8 Business days during transit for delivery. More than 95% of our orders are delivered within 10 days from the date of order.

We may charge additional shipping fee below a certain order value or in case of any unique requirement.

It is important to note, Once the shipment process is initiated and the package is picked up as per the given time limit, any subsequent delay within the process of shipping is beyond our control. In the occurrence of any such event, we can not adhere to the given timeline, but a Customer support expert will be appointed to provide thorough and undivided assistance for the same.

Exceptions:

• If the size of the product is more than 45 inches then there could be some increase in transit time by the shipping company.
• The above-mentioned timelines do not apply to bulk orders (More than 2 pieces), since additional production time is required in such cases.
• There might be a slight delay during the holiday season, or any contingent event or unforeseen climatic disruptions, Transit time increases by the shipping company.
• If your order is misplaced or lost or stolen, kindly do not depend on the above-stated timeline as further time is required, to trace, locate and deliver the sign at the desired location.

Can I modify the shipping address after the order is placed?

Until the LED neon signs are shipped, you can request a change in the shipping address. Hence, it is advisable to check and closely examine the details of your order before requesting any alteration, this may cause complications in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.

Once the shipping label is generated and your order has been picked up, our accountability to modify any such information will be restricted. If a customer deliberately requests a change (a delayed date for delivery or a change in a given location) after the shipment of the product, Handmadeneon bears no responsibility for any consequences that may occur.

Damaged during Transit

We recommend opening your parcel upon delivery and firmly request you take an unboxing video for damage claims. In the improbable event that your sign has been damaged in transit, we will ensure that a resolution is provided.

Damage must be reported within 7 days of delivery* of your Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy.

*Note: The delivery date is the courier delivery date which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 7-day claim period please send an email to [email protected] with all of the following:

A clear photo of the damage to the sign,
An unboxing video
Clear photos of the box & any damage to the outer box (From multiple directions including all the sides),
and a clear photo of the shipping label on the box.

Failure to comply with this request and timeframe will void the Seller’s obligations.

Lost, Stolen & Missing Signs/ Package

Handmadeneon takes all mandatory measures for secured delivery to our customers. We ship via DHL Express which requires a signature on delivery. Please be aware that if you choose to opt out of the signature on the delivery requirement, Handmadeneon will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service. Hence it is recommended to closely follow the procedure of delivery and provide a valid signature.

In case the package is declared to be missing or damaged Handmadeneon offers replacement at absolutely no cost. Any requests for a modified design or a change in the shipping address may incur extra charges based on the requirements of the customer.