Order Cancellations:
Since we sell made-to-order products, we cannot modify the design or cancel orders once the production process is initiated (This includes the pre-designed Products in the Website shop section). However, a customer can cancel or modify the design of the product/sign purchased within 4 Hours only from the time of purchase. (Please Note: If a customer opt to use the Rush order service but later decides to cancel their order/request changes, they must do so within one Hour of making the purchase).
Beyond the time-frame mentioned above, the order and design is deemed to be final and cannot be cancelled.
You will be required to send an email with the subject line “Cancel Order <Order Number>” to [email protected] within 4 Hours of ordering in order to be eligible for cancellation and refund.
Kindly note
We do not cancel custom orders with pre-approved designs, you can modify the design as per your requirements as many times as you wish before the initiation of the production process.
After the refund is processed it may take up to 8 – 10 business days to reflect in your account.
Returns/Replacement/Refunds:
Handmadeneon assures its customers, the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note, We offer Replacements for faulty products and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault, and warranty guidelines and is at the sole discretion of Handmadeneon.
To start a replacement or refund request contact us at [email protected]
Damages and issues
Please inspect your order upon reception if the item is defective, or damaged or if you have received the wrong item, contact us immediately. We require you to always record video and click pictures while unboxing the received product as proof for speedy and undisputed claims. If the package received is damaged, punctured, or bent from any side or corner it is advisable to take clear pictures before opening the box. This is required to claim insurance from the shipping company.
We only provide replacements if the provided proofs are validated by our team. Please note, we do not offer any refund in case of manufacturing defects or damaged or lost products. We assure unbiased assistance and customer support and may offer a brand-new replacement for absolute customer satisfaction. Kindly refer to the ‘Warranty Section’ and ‘Shipping policy’ for more details.
